Privacy Policy - Surunku Experiential Tours

Surunku Experiential Tours respects your privacy and is committed to protecting the personal information you provide.

This Privacy Policy outlines how we collect, use, store, share, and protect your personal data when you use our tour packages and exclusive experiences services.

1. Collection of Personal Information

To provide our services effectively and personally, we collect the following personal information:

Personally Identifiable Information: Such as name, address, phone number, email, date of birth, and nationality.

Payment Information: Details necessary to process your bookings and payments, such as credit card information or other payment methods.

Travel Information: Preferences, itinerary details, travel documents (e.g., passports), and information about companions (if any).

Communication Information: Including emails, phone calls, and interactions on our customer support channels.

2. Use of Information

The information we collect is used for the following purposes:

Booking Processing: To confirm and manage your tour package reservations, including transportation, accommodation, meals, tours, and personalized experiences.

Communication: To provide updates on your reservation, respond to inquiries, send information about tour packages, and offer personalized promotions.

Service Improvements: To enhance the quality of our services, including personalizing offers and tour packages based on your preferences and feedback.

Compliance with Legal Obligations: To meet legal, regulatory, or contractual obligations, such as tax and safety-related matters.

3. Sharing of Information

Surunku Experiential Tours will not sell, rent, or share your personal information with third parties for commercial purposes without your explicit consent. However, we may share your information with third parties to fulfill the services you have booked, including:

Tour Service Providers: Such as hotels, airlines, transportation companies, and tour guides, to ensure the execution of your booked services.

Payment Providers: To securely process payments.

Legal Authorities: When required by law, regulation, or court order, we may share your information with relevant authorities.

4. Data Storage and Protection

Surunku Experiential Tours takes appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes the use of encryption, firewalls, and data security practices.

However, no security system is completely infallible, and while we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights

You have the right to access, correct, update, or delete your personal information at any time. If you wish to exercise any of the following rights, you may contact us to:

Access your information: Request a copy of the information we hold about you.

Correct your information: Update outdated or inaccurate information.

Delete your information: Request the deletion of your personal data, unless there are legal or contractual requirements preventing the deletion.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience on our website. Cookies are small text files stored on your device that help remember your preferences, improve website functionality, and analyze interactions with the website.

You can configure your browser to refuse cookies or alert you when cookies are being sent, but some website features may not function properly without them.

7. Changes to this Privacy Policy

Surunku Experiential Tours may update this Privacy Policy periodically. If significant changes occur, we will notify you via email or through a prominent notice on our website. We recommend reviewing this policy periodically to stay informed of any updates.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or the handling of your personal information, please contact us at:

Surunku Global Limited

Email: customerservice@surunku.com

Phone: +233 (0) 554 4156 47

Address: 7th Floor, Atlantic Tower, Airport City - Liberation Road, Accra, Ghana.